FAQs
Frequently Asked Questions (FAQs)
We believe in transparency, craftsmanship, and trust — here are answers to the most common questions from our customers.
1. How long does it take to process my order?
All of our products are handcrafted and made to order. Please allow 3–5 business days for production before your order is shipped.
2. How long does shipping take?
After production is completed, shipping typically takes 10–14 business days depending on your location. [Learn more]
3. When will I receive my tracking number?
Tracking information will be provided within 1–3 days after production is completed. You will receive an email notification once your tracking is active.
4. Can I track my order?
Yes! Once your tracking number is active, you can track your order anytime through our tracking page or the carrier’s website.
5. Do you ship internationally?
Yes! We offer worldwide shipping.
6. What if my order arrives damaged or defective?
We take great care in packaging our products. However, if your item arrives damaged or defective, please contact us within 3-5 days of delivery with photos, and we will gladly assist with a replacement or refund.
7. Do you offer refunds or returns?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, please contact us and we will guide you through the return or refund process. [Learn more]
8. Are your products really handmade?
Yes. Each piece is carefully handcrafted with attention to detail, making every item unique. Natural variations in wood grain and color are part of the beauty of handmade products.
9. How can I contact customer support?
You can reach us anytime via email: support@quinquearbores.com. Our support team is dedicated to responding within 24 hours to assist you with any questions or concerns.
Still have questions?
We’re here to help. Please don’t hesitate to contact us — your satisfaction is our priority.